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Technical specialist

Managed Help Desk

As your dedicated help desk team, we are here to provide with top-notch support services. Our ticketing system ensures that your requests are handled promptly and efficiently, while our remote support capabilities allow us to resolve issues quickly and effectively. We are committed to you with the best possible service and support.

Our Approach

Our Managed Help Desk Provides the Following Services and with the right Approach:

  1. Opens a ticket and documents all work performed throughout the call.

  2. Determines the severity of the issue either by listening to the problem or by attempting remote support

  3. Escalates more severe issues to a technician who they dispatch for on-site or more specialized remote support

  4. Determines the required time frame to resolve the issue.

  5. Closes the ticket when the issue is resolved.

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